The Customer’s Truffle
True customer-centricity is recognizing each customer as an individual with unique needs and responding swiftly to deliver personalized experiences.
‘The Customer’s Truffle’ shows how aligning factory operations with each customer’s precise requirements relies on three specific directions:
1. Smart Technology: Verbs linked to internal processes of production or administration.
2. Smart Organisation: Promoting agility and transparency by integrating data flows and redefining organizational boundaries.
3. Smart Knowledge: Knowledge development and the elimination of scrap failure demand.
Learn all about the Factory of the Customer and how to define new ways of organizing production during our 1 day training, April 10, 2026 in Sint Niklaas (Belgium). You are invited to register using the link below.